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Questions on payment and cancellation

Question: How is payment carried out?
Answer: When booking, you are to pay a lowered sum, which amount is determined by the house owner. The rest of the sum is due until the 6 weeks before the arrival. Many house owners provide the option of paying the rest of the sum on the spot when key hand-over. We inform you in details about what the owner of your rental object expects.
Question: What happens if I would like to cancel?
Answer: You can withdraw from your reservation anytime. 
- The withdrawal must be explained in written form. 
- After we have received your explanation of withdrawal, we are sending you the confirmation of withdrawal. The amount of incindental costs are determined exclusively by the particular reservational conditions of the offerer. The travel agency does not have an influence on the amount of these compensations. It will be refer to the general travel conditions of the respective contractor. In case the client will authorize the travel agency to handle the cancellation of an entry, a service charge may arise. 
- It is highly recommended to contract a travel withdrawal costs insurance. Within that, you can ensure yourself against sickness, unemployment, job start and many other strokes of fate, so that only a lowered sum would be due in case of withdrawal.
- The safety of insurance comes into operation as soon as the insurance premium is paid.
- The amount of insurance premium is stated clearly in the confirmation of booking.
- After paying the house owner the cancellation costs stated in the contract through the travel agency, you can demand the transferred money back with the cancellation bill at your insurance. We gladly help you with that. Needless to stay, free of charge.
Question: How high are the costs of a cancellation?
Answer: The payable costs are usually determined by the amount of rental price and the time until the start of rental. The sums might differ a lot at each offerer and should be revised in the GTCRI. You can read it iy you click on GTCRI in the left menu (under Service). The GTCRI of each country and offerer is to be found below on the opened site. These are presented for you udated before making an online reservation. You cannot make a booking at our company without acknowledging the GTCRI.
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