Service Hotline 9 am – 5 pm daily

International: 0049-30-31196633

General hints and advice of the Holiday Home AG

(herein after referred to as Holiday Home)


The holiday houses and holiday apartment were built and furnished according to the individual taste of the owner. Occasionally they are equipped simply and practically. It is possible that less furniture is available than usual at home. Even if a tv set is available, it is not a certainty that English-speaking programs are provided as well. In case of hot water supply by boiler, showers depend on its capacity.

Property descriptions

The property descriptions were drawn up with great care. These are based on information from the landlord and correspond to the information available at the time of writing the property description. There can be slight linguistic modifications in case of translations that are quite close to the actual subject (such as descriptions of outdoor fireplaces). Many landlords upgrade or modernize their house or estate. Thus, slight changes may arise. If these changes are relevant, the landlord is obliged to inform the tenant. The respective property description starts with a total list of living and bedrooms, the habitable surface and the maximum capacity. Then the equipment will follow in detail.

Beds and closets

The beds correspond to the standards of the respective country. In case of additional beds these are in general folding beds, couches, folding chairs and smaller futons. Walk-in closets are not largely dimensioned in holiday houses. You cannot assume the availability of one closet for each person. It is advisable to bring along bed linen, dish towels as well as hand and bath towels. Full details are given in the property description.


Many estates are natural sites. Please note that trees and bushes might be found thereon and that not everything is at individual or common disposal. It also might happen that indicated views are hidden by trees, bushes and fences. Garden furniture is not always available in the maximum number of guests. Normally there is one table and two chairs available. Due to the naturalness of some rental properties, it might occur insects (e.g. mosquitoes, flies, spiders, ants). Cobwebs sometimes arise overnight. Loose cats and dogs might not be prevented from entering the estate. The landlord assumes no liability for vehicles parked on the estate.

Domestic animals

The stay of domestic animals isregulated in the respective property description. At booking, each animal must always be registered by kind and size, even if it is allowed according to the description. The permission generally applies to only one animal. Depending on the transit and destination country, you should apply for the relevant certificates, attestations and animal identifications before arrival and demonstrate these documents when crossing border. If pets are not allowed, that does not necessarily mean that you do not have to face domestic animals on the estate or in the holiday resort. Thus, it is often not allowed to take dogs to the dining-hall or the swimming pool. It is common that the landlord can charge a certain amount per day and per animal on site. Please note that, in some facitilities, domestic aninmals are not welcome.

Distances and opening hours

The landlord usually estimates distances and opening hours. Distances sometimes correspond to the beeline and serve to your orientation. Skiing possibilities, lifts, rental possibilities, shopping facilities, restaurants and other announced facilities and its opening hours often depend on the season and are not open all the year. The landlord has no influence on the shops and therefore, cannot guarantee the opening hours and distances. Differences might occur at any time. Distances to bathing possibilities refer to summer offers. The same applies to the indications to swimming pools. The distance to the water does not necessarily mean that there is a bathing possibility available. Many sporting offers assume that enough sun is available. The indications to ski lifts and other winter sports possibilities are based on the information of the landlord and/or the operator from the previous year. In case of private facilities it is the respective owner who decides on the operation. Thus, it is possible, that ski lifts are not available as in the previous year and that indicated distances lose their validity for the current year.

Local tax and deposit

The local tax, also referred to as visitor’s tax (touristic charge of the vacation spot or national charge) is generally charged additionally to the rental price. The amount depends on the regulation of the concerning commune and on a possible supplementary transfer charge, on the age of the tenants as well as partly on the rental period. Depending on the property description, it becomes due either at booking (payment in the country of booking) or at arrival (on site). It amounts vary by country, region and place between 0,80 and a maximum of 2,50 € per person and day. The age of all children travelling with you is to be stated at booking. If there is no age stated, we assume adults. At hand-over of keys your landlord will charge a deposit for the content of the rental property in the amount of at least 150,- € in cash. The money has to be prepared in cash in the specified currency as otherwise the hand-over of keys can be refused. Other amounts of the deposit are mentioned in the property description. The landlord on site effects the repayment after return of keys and proper return of the rental property. In doing so some landlords offset the deposit against the operating costs previously agreed upon. The landlord is obliged to the return of the deposit on site. This is to be settled exclusively with the landlord.

Arrival, departure as well as habitation

Arrivals and departures are exclusively carried out individually. The approach should be planned depending on distance and equipment. The exact period is written on the voucher. If not the landlord will expect the arrival between 3 and 6 p.m. Delays should be in any case coordinated with the landlord, as otherwise he might give up waiting depending on the delay. The phone number for contact is on the voucher. Many landlords are working, do not live nearby your holiday home and have to go home by themselves. Departure should be effected not later than 10 am. Day of arrival and departure is usually Saturday. The arrival can partly be effected daily (especially during early and late season, at hotels according to the minimum stay of nights), so that stays divergent from the weekly basis are also possible. In that case, the times of arrival and departure mentioned above are valid. We would be glad to forward your special requests to the landlord. The tenant should in any case arrive at daylight, as some access roads are not to find straightaway, just as in the dark or during the winter at snowfall or high snow. If the landlord referred to steep or natural access, lowered vehicles should not be used. Please note that, according to the altitude, some access roads are only to be mastered with snow chains and sand. The tenant should make all arrangements appropriate to the altitude of the place. An automobile club will be very helpful.

Obligations of the tenant

The tenant is obliged to treat the rental property with the greatest care and to keep the fixtures taken over entirely in the rental property. He is responsible for all persons renting the property jointly with him.

General terms and conditions of intermediation (GTC) of the Holiday Home AG

A) General terms and conditions of the intermediation

1. The Holiday Home AG (herein after referred to as agent) provides rental and accommodation agreements (herein after referred to as rental agreements) by order and authority for house owners, hoteliers and related enterprises (herein after referred to as landlord) offering the intermediation of holiday accommodations. The Holiday Home AG solely acts as agent. The agent takes the information of the respective landlords and tenants for and on behalf of the respectively other party. The renting is effected on behalf and for account of the landlord.

2. At reservations and bookings the landlords are represented by the agent. The agent is authorized by the landlords as general agent to take reservations, to confirm bookings, to claim and to collect due payments and charges as well as cancellation fees and to execute declarations on behalf of the landlord.

3. The agent is obliged to provide the correct realisation of the intermediation. The equipment and quality of the rental property corresponds to the indications of the landlord (property description) and has been recorded, translated and offered by the agent in his database.

B) Reservations and bookings

1. The tenant has the oppurtunity to reserve the favoured rental property orally, in writing, by fay, by e-mail or online. The binding reservation (booking) requires a written note by the tenant (by letter, eMail or fax) to the agent and a written confirmation (by letter, eMail or fax) by the agent to the landlord (booking confirmation/invoice).

2. Online bookings become effective by written confirmation by the agent to the tenant (booking confirmation/invoice) by letter, eMail or fax.

3. The booking confirmation/invoice will be effected within 14 days. During that time the tenant is bound to his offer. The rental agreement will not be effective until the remittance of the booking confirmation/invoice.

4. The tenant’s booking is effective for all persons mentioned in the registration or, independend from the mention, using the rental property within the scope of the renting for whose contractual obligations the tenant is responsible for.

5. Additional agreements and supplements must be in writing and will only be part of the rental agreement if they are contained in the booking confirmation/reservation.

6. If the booking confirmation/invoice deviates from the property description, thus, it concerns a new offer. In that case the booking will only be binding if the tenant declares acceptation within a period of 10 days after receipt of the booking confirmation/invoice or if he effects a payment within this period. Otherwise the offer expires without need to further declaration.

7. The transmission of the contract to a third party requires explicit confirmation in written form (booking confirmation/invoice) by the agent.

C) Prices

1. Rental prices are indicated in the property description. The rental price includes the services indicated by the landlord, all charges and commissions connected with the intermediation including those of the agent.

2. The indicated price for holiday houses and holiday apartments is the price per rental property and per week. In case of stays of several weeks the prices of the respective seasons will be totalised. The indicated property prices do not include electricity, gas, water, bed linen and final cleaning, unless otherwise noted.

3. Charges depending on the respective person like board, local tax, fees of your agency, potential rates for desired travel insurances or potential dues (e.g. divergent arrival or shorter stay) are not included in the rental price and are charged separately.

4. Hotel tariff are indicated per person and per day unless otherwise noted in the property description. Exceptions are specified in the property description in the details of each property.

5. Children's discounts are guaranteed for children who do not exceed the indicated age during the entire stay. (Note: Up to 12 years old are children who have the 12th age not yet completed.) Infants accomodated free of charge in hotels are not entitled to have an own bed or catering.

6. In case of booking of half-board, full-board or all-inclusive in hotels, the first catering service is dinner at the day of arrival and the last catering service is breakfast at the day of departure.

7. For entitled reasons (exchange rate change) the landlord is authorised to increase the rental price. The increase of price is allowed up to 4 months before the date of commencement of rental. An increase of price of more than 5% entitles the tenant to withdraw from the rental agreement without paying a fee. We recommend the tenant in own interest to declare the withdrawal in writing. Otherwise the price adjustment is considered as accepted.

8. The applicable rental price is the price indicated in the booking confirmation/invoice. If deviations arise in the period between the booking and the booking confirmation/invoice, thus, point B 6 (reservations and bookings) becomes valid.

9. In the case of payment on site the required currency of the landlord is to pay even if the final invoice was issued in an other currency.

D) Number of persons and scope of services

The scope of services results from the property description. It is not allowed to occupy (either temporarily) a rental property by more persons (adults, children and babies) than indicated. The landlord is authorised to refuse the supernumerary persons, to charge separately alternative accommodation or to expel the tenant from the house without reimbursement of rent by reasons of violation of rental agreement. If the children’s age is not stated, the landlord will assume adults.

E) Payments

1. At remittance of the booking confirmation/invoice a down payment of the total price falls due. At certain seasonal dates, the down payment might amount to the total price. At booking a down payment amounting to 25 % of the total price, though, at least CHF 150,- / EUR 100,- each property and week in the issued currency becomes due.

2. Payments are to be effected in the required currency into the indicated account until the date (= Credited to the account) mentioned in the booking confirmation/invoice. In case of agreed payments “on site”, it is to be effected in cash in the indicated currency at the day of start of rental before the handover of keys.

3. If the payments are not effected until the indicated dates, the landlord has the right to cancel the booking according to point I.

F) Voucher

1. After receipt of payment of all payments due before start of rental according to the booking confirmation/invoice (however, at the earliest 4 weeks before arrival for reasons of actuality) the tenant receives from the landlord a voucher entitling the tenant to use the booked rental property. The handover of keys for the rental property will be carried out at the place of the key issuing authority against surrender of the voucher.

2. On the voucher you find all necessary indications concerning your booked rental property and your landord.

G) Obligations to cooperate

1. If the tenant finds damages at handover of the rental property or if the tenant has complaints regarding the property description, these damages are immediately to be announced to the landlord. Since such divergences also might be the fault of intermediary service, the tenant is obliged to inform immediately the agent in order to give him the opportunity to find a remedy in case of violation of his obligation to intermediation.

2. In case of complaints not being resolved by the landlord, it is recommended to agree immediately and carry out a reduction of rent with him. According to stipulation of the landlord the reduction will not be carried out insofar as the tenant fails to announce the damages on site and to claim their elimination. In that case the tenant shall no longer be entitled to claim reduction from the rental agreement. Assertion of claims after end of rental is excluded. The agent cannot be held responsible for this.

3. In case of impairment of performance the tenant is obliged to co-operate in the elimination, particularly to tolerate a property inspection by the landlord or his representative and to keep damages as slight as possible.

4. At the departure, the rental property handed over the tenant with the purpose of utilisation is to be given back to the landlord in the same condition as handed over. Damages occurred during the time of rental are immediately to be announced to the landlord.

H) Basic and final cleaning

1. The basic cleaning means the return of the rental property to the landlord in wellswept condition at the day of departure. This contains the removal of all food-waste, cleaning of the dishes and kitchenware as well as disposal of waste by the tenant.

2. The basic cleaning is to be effected by the tenant independently from the final cleaning.

3. The following final cleaning by the landlord, that can be charged separately depending on the property description or is included in the rental price, is effected indepentently from the basic cleaning.

I) Cancellation of the booking by the tenant

The tenant can at any time cancel his booking before start of rental. In the tenant’s interest, the cancellation should be declared in writing. The decisive date of cancellation is the receipt of the cancellation at the agent as the landlord’s representative. If the tenant cancels the booking or does not travel or arrives late, the landlord is allowed to demand adequate compensation for the rental arrangements made in advance, for the loss of rent and for other expenses. The amount generally bases on the amount of the rental price and can be claimed as lump sum. The calculation of the compensation usually takes into consideration saved expenses and other applications.

The lump summed claim of the landlord amounts to:

  • 25 % of the rental price from the day of booking to 61 days before start of rental
  • 50 % of the rental price from 60 to 55 days before start of rental
  • 60 % of the rental price from 54 to 45 days before start of rental
  • 70 % of the rental price from 44 to 35 days before start of rental
  • 80 % of the rental price from 34 to 25 days before start of rental
  • 85 % of the rental price from 24 to 15 days before start of rental
  • 90 % of the rental price from 14 to 2 days before start of rental and
  • in case of later cancellation or absence from the rental property 95 % of the rental price, provided that no further conditions are indicated.

The tenant is free to prove on an individual basis that the claimed expenses did not incur or amount less. We expressly reserve the right to assert the concrete damage.

J) Withdrawal by the landlord

1. The landlord can at any time withdraw from the rental agreement by paying the rental price already paid, if the fulfilment of the contract became impossible for him. If applicable the landlord offers another property, provided that it is possible. In case of intermediation of an equal or better offer the rental agreement is to be considered fulfilled.

2. Furthermore, the landlord can withdraw before start of rental or cancel after start of rental, if

  • the tenant continuously disturbs the realisation of the contract despite warning,
  • the tenant acts contrary to contract, so that the immediate end of rental is reasonable or
  • the tenant does not pay the rental price despite due-date

In these cases the claim of the landlord against the tenant is based on point I of these GTC.

K) Limitation of time and limitation liability

1. Contractual warranty claims of the tenant against the agent shall be time barred after the expiry of one year. The limitation of time starts the day of the contractually designated end of rental. This does not apply to claims for damages resulting from the violation of life, body or health due to negligent or intended breach of duty of the agent.

2. The tenant is obliged to assert his contractual warranty claims against the Agent within one month after the contractual designated end of rental. This does not apply to claims for damages resulting from the violation of life, body or health due to negligent or intended breach of duty of the agent.

3. The liability of the agent for contractual claims for damages, excepting bodily harm, is limited to the triple rental price, as far as the damage caused by the tenant is effected neither with intent, nor grossly negligent.

L) Intermediation and processing fees

The agent charges a commission amounting to CHF 29,- / EUR 19,- for successful intermediations. On your demand and after agreement by the tenant, different contract conditions (e.g. additional cot, modifications in occupancy, divergent arrival or departure, additional domestic animals, changes of names, special requests on site etc.) can be agreed. Therefore we charge an administrative charge amounting to CHF 25,- / EUR 15,- per document for additional work of adapting the contract, confirmation, reissuing of invoices and accounts, organisation, translation and documentation and further work.

M) Court of jurisdiction

The court of jurisdication for all claims against the Holiday Home AG is Zug, Switzerland.

Holiday Home AG
CH-6312 Steinhausen
Hinterbergstrasse 56
Commercial register UID: CHE-110.253.046 HR/MWST (Zug)
Send an eMail

Registered trademarks „holiday home®“

During office hours please contact us for any questions.
You will reach the contact details here.

Valid for all bookings from 01.06.2021.


FallBack: Bevorzugen Sie Ihre Sprache?FallBack: OKFallBack: Hinweis ausblenden
holiday home uses cookies in order to warrant the best possible service.OKFurther information